Refund policy

Return and Refund Policy

Effective Date: October 20, 2026

At WOMART, customer satisfaction matters to us. Please review this policy before requesting a return, replacement, or refund.

Return Eligibility

If you wish to return an item, contact us within 14 days of receiving your order unless a different period is required by applicable law or stated for your purchase.

To help us assess your request, please provide:

  • Your order number.

  • The product you wish to return.

  • The reason for the return.

  • Photographs or other evidence if the product is damaged, defective, incorrect, or significantly different from its description.

Products should generally be unused, in their original condition, and returned with their original packaging and accessories where applicable.

These conditions do not limit any mandatory rights you may have for defective, faulty, or misdescribed goods.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incorrect, or significantly different from its description, contact us as soon as reasonably possible at support@womart41.store.

Please include your order number and clear photographs or videos where relevant. We will assess the issue and explain the available resolution, which may include a replacement, repair, refund, or another remedy required by applicable law.

Items That May Not Be Eligible for Return

Where permitted by law, certain items may be excluded from ordinary change-of-mind returns, including:

  • Products that have been used or damaged after delivery by the customer.

  • Personalized or custom-made products.

  • Sealed hygiene or personal-care products that have been unsealed, where return restrictions are legally permitted.

  • Items expressly marked as final sale, where permitted by applicable law.

These exclusions do not remove any rights relating to faulty, defective, unsafe, or misdescribed products.

How to Request a Return

  1. Email support@womart41.store with your order number and return reason.

  2. Wait for our response and return instructions.

  3. If the return is approved, follow the instructions provided, including the authorized return destination.

  4. Keep your shipping receipt and tracking information until the matter is resolved.

Please do not send a return to an address printed on a package without first contacting us, as a separate return destination may be required.

Return Shipping Costs

For change-of-mind returns, the customer may be responsible for return shipping costs where permitted by law and where we have clearly communicated this requirement.

If an item is confirmed to be defective, damaged on arrival, incorrect, or otherwise eligible for a remedy at our expense, we will arrange or cover the reasonable return costs as required by applicable law and the circumstances of the case.

Original shipping charges will be handled in accordance with applicable law and the reason for the return.

Refund Processing

Once an approved return has been received and assessed, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method unless another method is agreed upon or required by law. Processing times may vary depending on your payment provider or financial institution.

Where practicable, we aim to initiate approved refunds within 5–10 business days after the return is approved or the relevant refund obligation is established. This is an estimate, not a restriction on any shorter statutory deadline.

Exchanges and Replacements

If you receive a damaged, defective, or incorrect product, we may offer a replacement or another appropriate remedy, subject to product availability and applicable law.

Order Cancellations

If you need to cancel an order, contact us as quickly as possible. We cannot guarantee cancellation after processing or dispatch.

Any cancellation rights that apply under mandatory consumer law will be respected.

Refund Not Received?

If you have not received an approved refund, first check your payment account and contact your payment provider. If the issue remains unresolved, contact us with your order number.

Contact Us

For returns, refunds, and exchanges:

WOMART
Website: https://womart.store
Email: support@womart41.store